Shoppers Help Center

To cancel your order, please contact the retailer where you made your purchase directly.

All order cancellations are subject to the retailer’s return and cancellation policies. If the retailer issues an order cancellation, your Bread Pay™ account status and balance will be adjusted accordingly.

You may still have an outstanding balance with Bread Financial™ after an order cancellation has been processed. This balance could consist of accrued interest, restocking fees, return shipping fees, or a combination of these. Please check the retailer’s order refund and order returns policy to determine if these fees apply to your order’s purchase and order return.

Any order cancellations issued in excess of your current Bread Pay balance will result in an outbound customer credit being issued to the original payment method used. The credit may take 7-10 business days from the date the order cancellation is processed to appear on your account.

If you are missing part or all of your order, or have received damaged merchandise in your order, please contact the retailer directly.

To cancel your order, please contact the retailer where you made your purchase directly.

All order cancellations are subject to the retailer’s return and cancellation policies. If the retailer issues an order cancellation, your Bread Pay™ account status and balance will be adjusted accordingly.

You may still have an outstanding balance with Bread Financial™ after an order cancellation has been processed. This balance could consist of accrued interest, restocking fees, return shipping fees, or a combination of these. Please check the retailer’s order refund and order returns policy to determine if these fees apply to your order’s purchase and order return.

Any order cancellations issued in excess of your current Bread Pay account balance will result in an outbound customer credit being issued to the original payment method used. The credit may take 7-10 business days from the date the order cancellation is processed to appear on your account.

Please contact the retailer directly regarding the products ordered, the delivery of your items, a requested cancellation or return, or any other questions about the status of your order items. If the retailer is unresponsive to your query, or acts outside of their listed return or cancellation policy, please visit your Sezzle Dashboard to request help

1. Log into your Sezzle dashboard via a web browser
2. Go to your “Orders” tab and click “View Order” next to the order in question
3. Select “Get Help with this Order” in the lower left-hand corner
4. Follow the prompts in the form that appears and click “Open”

Once the Sezzle team receives this form, they will evaluate your situation over the next 2-3 business days and update you with next steps as soon as they can.

You are required to make payments on your Bread Pay™ account until the retailer resolves your query or Sezzle resolves an order dispute in your favor. Please note, payments must be received by 5:00 pm Eastern Time (ET) on your due date.

To view Sezzle’s order dispute policy, click here.

To cancel your order, please contact the retailer where you made your purchase directly.

All order cancellations are subject to the retailer’s return and cancellation policies. If the retailer issues an order cancellation, your Bread account status and balance will be adjusted accordingly.

You may still have an outstanding balance with Bread after an order cancellation has been processed. This balance could consist of accrued interest, restocking fees, return shipping fees, or a combination of these. Please check the retailer’s order refund and order returns policy to determine if these fees apply to your order’s purchase and order return.

Any order cancellations issued in excess of your current Bread account balance will result in an outbound customer credit being issued to the original payment method used. The credit may take 7-10 business days from the date the order cancellation is processed to appear on your account.

Please contact the retailer about your damaged merchandise. You are required to make payments on your Bread Pay Installment Loan™ until the balance is paid or credited in full. Any refunds from the retailer will be credited to your Bread loan, which will reduce the amount you owe. Please note, payments must be received by 5:00 pm Eastern Time (ET) on your due date.

If the retailer is unresponsive to your query, or acts outside of their listed policy, please contact Sezzle Shopper Support.

To cancel your order, please contact the retailer where you made your purchase directly.

All order cancellations are subject to the retailer’s return and cancellation policies. If the retailer issues an order cancellation, your Bread account status and balance will be adjusted accordingly.

You may still have an outstanding balance with Bread after an order cancellation has been processed. This balance could consist of accrued interest, restocking fees, return shipping fees, or a combination of these. Please check the retailer’s order refund and order returns policy to determine if these fees apply to your order’s purchase and order return.

Any order cancellations issued in excess of your current Bread balance will result in an outbound customer credit being issued to the original payment method used. The credit may take 7-10 business days from the date the order cancellation is processed to appear on your account.

Checking your eligibility does not affect your credit score as only a soft inquiry is completed. If you choose to accept Bread’s loan terms after your Bread pre-qualification, we will not perform a hard inquiry with any of the credit reporting agencies.

Once you have taken out a loan, Bread may report repayment information about your loan to the consumer reporting agencies, which may impact your credit score.

Bread may report repayment information to consumer reporting agencies.

Bread Financial™ works with our bank affiliate, Comenity Capital Bank. A variety of factors may be taken into account, such as credit score and repayment history.

You can apply for monthly financing, powered by Bread Financial™, through the website of select Sezzle retail partners. When you’re ready to purchase, select Sezzle at checkout, enter your information, and choose Monthly Payments as your payment schedule.

If you’re eligible, you’ll be presented with sample payment plan options available to you. Simply select a payment plan you’d like, and once you’re done shopping, proceed to checkout to complete your purchase with Bread Financial.

Sezzle is a payment solution that gives you the freedom to buy now and pay later online. Bread Financial™ partners with Sezzle to provide additional financing options to consumers through our affiliated bank, Comenity Capital Bank. For more information about Sezzle, please visit their Shopper Help Center.